Repairs can be sent to us using any of the major carriers: Post Office, UPS, FedEx, Purolator, DHL. We only ask that you not use CanPar; in our experience they break and lose shipments far more often than the others.
We are happy to repair pens from all over the world. However, any shipping, duties, taxes, or tariffs, etc., are the responsibility of the customer.
Safe Packaging
We suggest wrapping pens in tissue, then packaging them in a length of plastic plumbing pipe with the ends taped shut. This can then be put in a bubble envelope. This will withstand almost any abuse.
Fortunately this pen was made of titanium!
If you are sending pens which are in parts: please be aware that things that are loose, or look like packaging, or get tangled up in packaging, may be inadvertently thrown out. To avoid this, put any small pieces in a small clear ziplock bag, and write the name of the part on the bag with a marker. The bag can be put in a piece of plumbing tube with the ends taped shut. Send us a complete list of what is included, with the number of bags and their contents.
We will not be held responsible for losses if this method is not used. In all honesty, just leaving the pen together is the best practice if possible.
Should you ship something to us, please, please be aware: assume that anything shipped will be thrown through the air, at least 15 feet, on top of other stuff. And then, other stuff will be thrown through the air, at least 15 feet, to land on your package. So, pack your items accordingly. Oh, and don’t ship pens with ink in them, it really gets all over.
Confirmation of Receipt
Please feel free to send items using a method that provides tracking, preferably requiring a signature. Please note that Canada Post will not track international “registered” mail, bar code notwithstanding.
